How easy is it to log in to 9xoo?

Many people assume logging into an online gaming platform is a hassle. 9xoo proves otherwise. All you need is your mobile number or username and password — or you can sign in with an OTP if you prefer. The whole process takes no more than 10–15 seconds.

On the mobile app, you can enable the "Remember me" option after logging in so you won't need to enter your password every time. The app also supports fingerprint and face unlock for even faster access.

What to do if you forget your password?

There's nothing to worry about. On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and a reset code will be sent to you. Use the code to set a new password — the whole process takes under 3 minutes. Just make sure your new password is strong and never share it with anyone.

Can I log in from multiple devices?

Yes, you can log in to 9xoo from multiple devices at the same time. For your security, however, we recommend avoiding public Wi-Fi or other people's devices. If you do log in from a shared device, make sure to use the "Log out of all devices" option when you're done.

What should you do if you have trouble logging in?

  • Incorrect username or password: Check that Caps Lock is off, then reset your password
  • Not receiving your OTP: Check your connection and try again in 1 minute
  • Account Lock: After 5 consecutive failed attempts, your account is locked for 15 minutes and then unlocks automatically
  • Browser Cache Issue: Clear your browser cache and cookies, then try again
  • VPN Issue: If your VPN is on, turn it off and try again

Support Tips: If none of the above works, reach out via the support chat — available 24/7 in Bangla.

Is logging in on the app any different?

Logging in to the 9xoo mobile app works the same way as the website. The app does offer one extra convenience — after your first login, you can enable biometric lock (fingerprint / Face ID) so you can get back in instantly without typing your password each time. To download the app, On the download page here.

Tips for a secure login

  • Never share your password with anyone — 9xoo support will never ask for your password
  • Change your password periodically — especially if you suspect someone else may know it
  • Keep 2FA (two-step verification) enabled — it can be set up from your account settings
  • Keep login notifications on — you'll get an instant SMS whenever a new device logs into your account

Warning: 9xoo never sends login links via email or SMS. If you receive such a link from anyone, it's phishing — do not click it.