Every piece of information you share with 9xoo is treated as a trust. This document covers what data is collected, why, where it is stored, and what your rights are.
The six core privacy principles 9xoo upholds to protect your data
9xoo only collects information that is genuinely necessary to provide its services. No unnecessary data is requested.
Your personal data is never sold or rented to any third party. This is our absolute, non-negotiable commitment.
All your data is secured with bank-grade SSL encryption, active at every stage of data transfer.
You have the right to request access to, correction of, or deletion of your personal data. 9xoo respects those rights.
Your data is not kept indefinitely. Once it is no longer needed, or upon your request, it is deleted in accordance with our data retention policy.
If any significant changes are made to this Privacy Policy, you will be notified 7 days in advance via email or in-app notification.
Welcome to 9xoo. When you use the 9xoo website, download the app, or create an account, certain information naturally comes our way. This Privacy Policy explains how we use that information, where we store it, and how we keep it safe.
We know that privacy policies on many platforms are written in language so complex that most people don't bother reading them. 9xoo takes a different approach. Everything here is written in plain, straightforward language so you can genuinely understand what happens with your data.
Key point: 9xoo never sells, rents, or misuses your information. Data is collected solely for the purpose of providing our services.
By using the 9xoo platform, you are considered to have consented to this Privacy Policy. However, you have the right to withdraw your consent at any time — simply contact our support team.
9xoo collects two types of information from you – what you provide directly, and what is gathered automatically when you use the platform.
| Data Type | When it is collected | Mandatory? |
|---|---|---|
| Full name & date of birth | At the time of registration | Yes |
| Mobile number | At the time of registration | Yes |
| National ID card | During KYC verification | Withdrawal |
| Payment method details | At the time of deposit | Yes |
| Device & IP Information | Automatically at login | Automatic |
9xoo uses your data only for specific, legitimate purposes. It is never used for anything unnecessary.
Please note: If you do not wish to receive marketing emails or SMS, you can turn off notifications in your account settings or contact Support.
A cookie is a small file that the 9xoo website or app stores on your device. It does not steal your identity or cause any harm — it simply helps improve your experience.
To disable cookies, go to your browser settings and adjust the cookie options. Please note that disabling essential cookies may cause some features to stop working.
9xoo never sells your information. However, in certain specific circumstances, limited data must be shared with trusted partners.
Our Promise: All parties 9xoo shares data with are bound by a confidentiality agreement (NDA). They are not permitted to retain that information for their own use.
The security of your data is 9xoo's top priority. We back that up not just with words, but with technical measures that ensure your information stays protected.
In the event of a data breach, 9xoo will notify affected users within 72 hours and take immediate steps to resolve the issue.
9xoo believes you should have full control over your own data. That's why we guarantee the following rights.
You may request to view the information 9xoo holds about you.
To update incorrect or outdated information, please submit a request to Support.
You may request that your personal information be deleted after your account is closed.
You can request to stop marketing communications or restrict specific uses of your data.
You may request a copy of your personal data in a specified format.
You can withdraw any consent previously given at any time.
To exercise any of these rights, contact our support team. Requests are typically responded to within 30 days. In certain cases, legal obligations may require us to retain specific data for a defined period – you will be informed if this applies.
9xoo strictly prohibits anyone under the age of 18 from using our platform. This is part of our social responsibility. We have multiple layers of age verification in place.
A note for parents – please ensure your child cannot access your 9xoo account. If you believe a minor's data has been collected, let us know and we will delete it immediately.
For any questions, requests, or complaints regarding our Privacy Policy, please contact 9xoo's Data Protection Team. We are able to respond in English.
If you have any questions about your information, feel free to ask. – Our support team will explain everything clearly in plain language. No question is too small.
Frequently asked questions for new members